News: POL: Intermittent Connectivity Issues & Network Maintenance (Apr 28) - Final Fantasy XI

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POL: Intermittent Connectivity Issues & Network Maintenance (Apr 28)

Posted by: Cuer - Wed Apr 27th, 2005 09:34 pm EDT

From:FINAL FANTASY XI
Apr. 27, 2005 11:00 [PDT]

Regarding Intermittent Connectivity Issues (continued)

This is an update regarding the recent technical difficulties with PlayOnline service since Apr. 9, 2005.

The DDoS attack from anonymous third parties is still continuing. Our technicians have been taking countermeasures to prevent the attacks in real time. However, we are in a situation where it is difficult to prevent all attacks.

This is mainly due to changes in attack methods. We are currently unable to determine the country of origin of these packets because the anonymous third parties have been changing the IP address within a world-wide range. They have also been sending packets through random ports, causing difficulty to distinguish between packets from DDoS attack and normal packets.

As one method of prevention, we have restricted part of the incoming route used by the DDoS attacks. However, since packets from DDoS attacks and normal packets coincide outside of our network, users may experience auction house and search failures, as well as FINAL FANTASY XI and PlayOnline login difficulties. We deeply apologize for this temporary inconvenience.

With cooperation from ISPs and support from law enforcement authorities, we will continue to take the most effective measures available. Network maintenance will occur tomorrow, Apr. 28, 2005 as part of these measures. (Please refer to "Network Maintenance" for more information.) Regardless of circumstances, we will strive to maintain the best service possible, and ask for your understanding and cooperation.

Official PlayOnline Announcement

From:FINAL FANTASY XI
Apr. 27, 2005 12:00 [PDT]

Network Maintenance (Apr. 28)

At the following time, we will be performing FINAL FANTASY XI network maintenance. During this period, FINAL FANTASY XI service will not be interrupted. However, some users may experience difficulties logging back into FINAL FANTASY XI after logging out. If you experience login difficulties, please give it some time and try again later.

Also during this time, auction house and search function may be unavailable. When this occurs, it will be announced in-game.

Thank you for your understanding and patience.

[Affected Period]
Apr. 28, 2005 from 3:00 to 5:00 (PDT)
*Maintenance completion time may be subject to change.

[Affected Services]
FINAL FANTASY XI

Official PlayOnline Announcement

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